We ended up having to stay four days in the Airbnb rooming with the bedbugs. Our recent stay at an off-season ski resort in West Virginia was met with unexpected company: bedbugs! We have traveled enough to have met these pests once before at a hostel in Spain, but it was our first time encountering them at an Airbnb where we would be responsible not only for de-lousing ourselves before departing, but also getting compensation for our literal “pain and suffering” – and expenses. Is it possible to overcome this big business blockade and be properly compensated for a train-wreck rental? The short answer is, “Yes.” The long answer? Well, read on for our tips on how to get a refund from Airbnb. So when things go really wrong at an Airbnb, it is reasonable to assume the corporation should step in and help out a loyal customer and his bite-ravaged young girls – yet Airbnb’s policy is to immediately place blame and responsibility on the host and offer little-to-no assistance. But what happens when a really nice host finds out they have bedbugs in their unit? That host may hardly be able to return your money, let alone pay the extermination costs and the expense of disinfecting all your things and finding you another place to stay. When things go wrong in a hotel, it’s easy to complain to the front desk at Hilton or even Motel 6. Even if your family is unwittingly sharing its rental home with an army of voracious bedbugs during a pandemic, Airbnb will not easily be sharing compensation for your expenses, let alone ruining your vacation. With Airbnb, we’ve stayed in incredible places and met fascinating hosts over the years – many experiences that would not have been possible just a decade ago.īut the sharing concept only goes so far. From Airbnb to Uber, it’s no doubt that the “sharing economy” has revolutionized travel around the world.
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